Beautiful Thinking.

Leading through the ‘Enshittification’ Era (and why it’s an opportunity)

November’s xCHANGE 2025 conference from Lewis Slikin felt like a snapshot of the world we’re all trying to build brands in – unpredictable, fragmented, and undeniably full of opportunity…if you know where to look.

Across four very different sessions – from geopolitical reality checks to foresight on future value, a set of hero themes emerged that cut through the noise.

What became clear is that we’re operating in an era where the rules are being rewritten in real time – and the businesses that thrive will be those with the agility to adapt, the imagination to innovate, and the integrity to rebuild trust.

Here are the signals that stood out.

1. History doesn’t repeat - but it rhymes

The keynote session from Dominic Sandbrook – acclaimed historian, broadcaster and co-host of The Rest is History podcast – was a reminder that today’s turbulence isn’t new. The political volatility, cultural fragmentation and economic anxiety we’re seeing now echo past decades that were equally unsettled – and equally ripe for innovation.

The provocation for leaders today is simple – you can’t control the context, but you can control the clarity of your response.

From a brand perspective, this means resisting the temptation to cling to the familiar. During previous periods of disruption, the strongest leaders weren’t the ones who protected the status quo, but those who used uncertainty as creative fuel.

At Free The Birds, we often talk about “designing forwards”. Yesterday was a reminder that doing so starts with looking back, understanding the patterns, and then choosing to break them.

2. The UK’s influence isn’t diminishing, it’s evolving

Multi-exit entrepreneur Debbie Wosskow, OBE refreshingly optimistic take on the UK’s global position cut through much of the doom narrative. Yes, we are a mid-sized, networked nation, but that network still matters.

The UK’s engine remains entrepreneurship: SEIS and EIS schemes, AI innovation clusters, world-class financial infrastructure and a culture that rewards ideas with ambition.

Two themes particularly resonate for brand builders:

  • Inclusive growth isn’t a nice-to-have – it’s a competitive advantage. The gender investment gap represents huge untapped potential – and the brands that engage with diverse founders and creators will shape the next wave of market disruptors.
  • Talent remains the UK’s greatest currency. Retaining it will require workplaces that match the creativity and openness younger generations now expect. Culture, purpose and flexibility will define where talent chooses to build careers – and where brands choose to grow.
3. Fragmentation is the new normal

If one message rang loudest, it’s that we’re not heading toward a more stable global landscape any time soon. From tariff volatility to rapidly shifting consumer values, the world is increasingly multipolar – and brands need to operate more like systems than monoliths.

The panel – with sharp perspectives from Peloton’s Chris Macfarlane , Bacardi-Martini’s Faye Cottingham Cottingham, GWI’s Jacqueline de Gernier Gernier, and Koto’s James Greenfield – offered a grounded but forward-looking view of what operating in a fragmented world really requires.

A few standout insights:

  • Value consciousness is reshaping categories. Peloton embracing the secondary market is a smart move in a world where consumers are trading “newness” for “rightness”.
  • Health, moderation and wellbeing are becoming universal codes. As Bacardi pointed out, people want products that help them feel better – not consume more.
  • Local nuance matters again. As James Greenfield highlighted, the social media era once encouraged a one-size-fits-all brand voice. Now, global consistency must coexist with local cultural intelligence. A TikTok trend in one market can easily become a reputational issue in another.
  • Data, used well, is an agility machine. Weekly board-level consumer tracking is no longer extreme – it’s essential. AI-enabled insight is the new competitive moat.

 

In short, fragmentation isn’t a hurdle – it’s a design brief.

4. The biggest shift of all is the redefining of what “value” actually means

The Future Laboratory’s Alice Crossley exploration of New Codes of Value brought the day into sharp focus. In a world fatigued by overconsumption, poor quality and dwindling trust, consumers are quietly (and sometimes loudly) rewriting the definition of value.

This session delivered one of the terms which simultaneously entertained and concerned me – “Enshitification” – a term coined by tech journalist Cory Doctorow which describes the process by which online platforms and services initially create a high-quality experience to attract users, only to gradually degrade the service to prioritise profit maximisation for shareholders.

People are tired of products that break, services that frustrate, and systems that extract more than they give. Consumers aren’t stupid, and they’re waking up to the realities of what some companies are attempting.

Three forces are reshaping value:

  • Resourcefulness over excess – refurbished > disposable.
  • Time as currency – anything that reduces friction rises in worth.
  • Values-led decision-making – especially for Gen Z, who see misaligned brands as irrelevant.

 

The report’s five future states – Care, Connection, Resourcefulness, Enoughness and Transformation – read less like foresight and more like common sense for a world struggling to recalibrate.

Brands that embrace these codes won’t just win consumers. They’ll win loyalty, meaning and cultural relevance.

So what does this all mean?

Across the day, a message which echoed through every conversation was that the future will belong to brands and leaders who can hold two truths at once: the world is more complex than ever, and more open to positive reinvention than ever.

This moment calls for:

  • Leadership grounded in curiosity, not certainty
  • Innovation that is cross-disciplinary by design
  • Business models that create long-term value, not short-term extraction
  • Brands that help people feel better, not buy more

 

In a fragmented world, trust becomes differentiation. In a value-shifting world, meaning becomes margin. And in a shifted world…quality becomes rebellion.

xCHANGE 2025 didn’t just diagnose the challenges ahead – it spotlighted the opportunities for those willing to rethink, re-design and re-lead.

And that’s a future worth building.

FTB Free The Birds
Sign up for our monthly news and views